January 18, 2024 Yanick Jomphe CRM, conseils, announcement What are the customer experience trends in 2024? January 18, 2024 Yanick Jomphe CRM, conseils, announcement The year 2024 and its customer forecasts! According to Forbes magazine (Adrian Swinscoe, 2023), here are some predictions for 2024 in terms of customer experience and satisfaction. What can you generally expect?