CONSULTANTS YJOMPHE PRESENT AT THE EXQUISITE EVENING FOR TEL-JEUNES FOUNDATION
WHAT WILL CUSTOMER SERVICE LOOK LIKE IN 2030-2040?
The study “Experience 2030: The Future of Customer Experience”, published in October 2019 by Futurum Research and still up to date, demonstrates the short-term impact of technologies on customer service. 80% of customers see themselves interacting very well with a “chatbot” or using virtual reality. “In 2030, the automation of exchanges with customers will be greatly developed”. Almost 2/3 of customer interactions will therefore be carried out by intelligent machines.
Absolute Expert
Force profile on Linkedin : CRM absolute Expert for management tools in the automotive industry.
4 tools to optimize your CRM management tools
Analyze the architecture of customer you want to achieve followed
Segment your customers and codify them
Find the contact person who will take care of your customer
Implement the desired recovery tasks in your dealer management system
Cellular and CRM management tools
Cellular and CRM management tools go together when we think about text messaging. By cons, employees internally and cell ... A problem? Why not think about tablets?
