“ Ms. Jomphe is by far the best in customer retention. We are impressed by his expertise, his professionalism and his unique talent for all the technological tools used in the industry.”

“I am pleased to be able to recommend Yanick Jomphe, consultant specializing in customer recovery with whom, for several years now, we have had the privilege of receiving exceptional quality training.

Yanick Jomphe is a dedicated professional, attentive to the needs of the company and knows computer systems better than anyone. She is a passionate and dynamic woman who knows how to maintain a positive work environment.
”

“In the automotive world, the BDC department is often “left behind”. Yet it is the first gateway for
our service and parts departments. A good recovery equals a busy service department, a busy service department equals parts sales and this combination equals revenue. His expertise in communication and business development will guide you to develop your employees, to make you aware of new techniques and the latest trends in the automotive field to help you build customer loyalty. I therefore gladly recommend Yanick Jomphe for the enrichment that it brings to our recovery employees and to our concession through his technical and interpersonal skills, as a trainer.”

“I have been working with Consultants Yjomphe for several years and Ms. Jomphe has helped us increase our customer retention through her expertise in service department. I recommend Ms Jomphe at 100%!”

“Ms. Jomphe is by far the best when it comes to talk about customer retention and customer experience. Her expertise has made us grow and we consider her a specialist in customer retention. A unique talent, a good communicator and expert in IT. Simply a professional! In addition to the follow-up, the training offered to the managers and technical advisors ensures instant results.”

“During my former mandate at Toyota Gabriel St-Laurent and Toyota Centre-Ville, I had the pleasure of working and collaborating with Dr. Yanick Jomphe, follow-up consultant, in order to maximize loyalty and communication with customers. Yanick established procedures and follow-ups in place, which our service manager, communication and follow-up agents adopted and the results were excellent. As General Manager of Hyundai and Mazda St-Jacques, I worked again with Yanick on customer relaunch and retention and we can see the results. I refer Mrs. Jomphe without any hesitation for her approach which is easy, friendly and professional.”

“We have been requiring Ms. Jomphe’s professional services for over 15 years. We are extremely satisfied with the coaching, training and her presence in our various departments that she brings to our teams.
Ms. Jomphe is always available to support members of management and support staff who, without her, would not receive all the knowledge and information about new products and trends in the automotive market.
Mrs. Jomphe is THE reference to integrate into your continuing training schedule.”

“Our partnership with Consultants YJomphe has allowed us to position ourselves, as a company, in an innovative and efficient way. Always looking for improvement and creativity, Yanick Jomphe is, without a doubt, a leader in his industry. We are privileged to be able to share her knowledge. It focuses on the essential, the satisfaction of the customer experience. Thank you for everything Yanick!”

“
Ms. Jomphe is a true professional in the automotive industry – An expert in customer relations. Ms. Jomphe has completed advanced studies and knows all the workings of the various computer systems, whether “DMS”, “CRM” etc. Each system has its strengths and weaknesses and Ms. Jomphe knows how to recognize them and exploit them brilliantly.
She speaks a language that our staff understands.
She assists us, still today, both on an advisory and formative level.

When you want to take control of your destiny, Consultants Jomphe is what you need! »”