Our Expertise

Ms. Yanick Jomphe - President - Ph.D. Management - MBA- Cadres in management - B.A.A. in Business Administration.

With several years experience in information technology (IT), extensive staff training, personnel management, project management, marketing strategies through data mining, IT programming, consulting and business plan preparation.

Yanick Jomphe has been an " EMPLOI-QUEBEC " certified trainer for several years.

Specialist in CRM implementation for customer service.

Services offered

• Study and analysis of client data to automate marketing cycles.
• Analysis and strategies aimed at utilizing existing and potential customers.
• Establish personalized and niche customer loyalty processes, according to the IT programs used.
• Technological solutions to strengthen communication between the organization and the customers.
• Implementation of follow-up systems (*CRM , CMR, CRS or by the technology used).
• Executive staff training to optimize management tools and programs.
• Use of internal platforms and IT operating systems. 
• Training relating to the acquisition of knowledge in IT.
• Staff training for customer service and complaint management.

* CRM : Customer Relationship Management - Customer         relationship management involves strategies and technologies that allow the company to understand, anticipate and manage the needs of its current and potential customers.

* CMR: Customer Managed Relationships - The principle:        " Why not let the customer manage their personal data and focus the organization's efforts on the methodology for the customer to handle the data based on their preferences , characteristics, etc. ."

* CRS: Customer Retention System - The retention system enables allows us to create customized loyalty programs for each situation, adaptable to any industry. 

Consultants YJomphe specialize in customer follow-up according to the IT systems already used by the organization!